Shipping Policy

We offer $10 flat rate shipping within Australia on all orders. Orders are sent via Australia Post and a tracking number will be provided once your order has been shipped.

Note: All orders will be shipped within 1-2 business days once payment is received. Items are inspected by us before dispatch. An email with your tracking number will be sent on the day of postage.

Please make sure your shipping address details are up to date when ordering. We do not refund for items lost in the mail. If you are experiencing problems, please follow up with Australia Post to lodge an inquiry. We will do our best to assist you.

Returns Policy

It is important to us that you love your purchase from Let’s Go! If you are not 100% happy with your online purchase, if it doesn’t fit or doesn’t suit you, we are happy for you to return the item/s and we will issue a credit for you to use against your next purchase. Please note, we do not offer refunds for change of mind or incorrect selection.

Your items must meet the following requirements to be returned for a credit:

  • The item must be returned within 14 days of receiving the item (within Australia) or 30 days for international returns.
  • The item must be returned in new, unused, unwashed condition with all tags still attached.
  • Please note that we cannot accept returns on digital products or tickets.
  • We do not accept returns on SALE items marked to clear.

TO RETURN AN ITEM, PLEASE FOLLOW THESE STEPS:

Once your return has been received, assessed and approved, we will be in touch with the details of your credit.

Please note, any postage costs incurred in the return of items is the customer’s responsibility. We recommend using a traceable method.

All items are thoroughly inspected before they are sent out. In the event you do receive an item that is faulty, please contact us immediately at howdy@letsgosupportservice.com.au and we will be happy to replace or refund the item.

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